Terms and Conditions
Welcome to Robin Nowell-Smarr, LLC Life Coaching. We are happy to share our services with you and grateful for your interest. Please take time to carefully review these Terms and Conditions (“Terms”), which will also be included in our contractual agreement (“Agreement”) for services. By accessing and using our website, you acknowledge that you have read, understood, and agree to be bound by these Terms. You also acknowledge that no Coach-Client relationship is established unless and until you execute an Agreement with us.
Description of Coaching
​
Coaching is a partnership between Coach and Client in a thought-provoking and creative manner, with a goal of inspiring Client to maximize their personal and professional potential. It is designed to facilitate the creation/development of personal, professional, or business goals and to develop and carry out a strategy or plan for achieving those goals.
Services
Coaching sessions are primarily conducted virtually, in meetings that are typically one hour each, supplemented by texts, emails, or phone calls. Coaching will focus on the goals and objectives of Client and will include guidance in areas such as the management of change, examination of core values, practicing life balance, exploring the assets of age and experience, identifying purpose and vision, and creating a plan for moving forward. Coach agrees to keep the information provided by Client confidential and private.
​
At least thirty (30) days prior to the completion of the Initial Term, both Client and Coach will evaluate the coaching relationship to determine whether to extend or terminate the relationship.
​
Conditions for success in a coaching relationship include accountability and a willingness to commit to: (a) completing homework between sessions, (b) carrying out the action plan you create, (c) being on time for appointments, and (d) making the coaching relationship effective.
​
Confidentiality
This coaching relationship, as well as all information (documented or verbal) that Client shares with Coach as part of this relationship, is bound by the principles of confidentiality set forth in the ICF Code of Ethics. However, please be aware that Coach-Client relationship is not considered a legally confidential relationship (like the medical and legal professions) and thus communications are not subject to the protection of any legally recognized privilege. Notwithstanding the foregoing, Coach agrees not to disclose any information pertaining to Client without Client’s prior written consent, except as may be required under the conditions set forth below. Coach will not disclose Client’s name as a reference without Client’s prior written consent.
​
Confidential information does not include information that: (a) was in Coach’s possession prior to its being furnished by Client; (b) is generally known to the public or in Client’s industry; (c) is obtained by Coach from a third party, without breach of any obligation to Client; (d) is independently developed by Coach without use of or reference to Client’s confidential information; (e) Coach is required by statute, lawfully issued subpoena, or by court order to disclose; (f) is disclosed to Coach and as a result of such disclosure Coach reasonably believes there to be an imminent or likely risk of danger or harm to Client or others; and (g) involves illegal activity. Client also acknowledges his or her continuing obligation to raise any confidentiality questions or concerns with Coach in a timely manner.
​
Coach-Client Relationship
Coach agrees to maintain the ethics and standards of behavior established by the International Coaching Federation (ICF) and the Center for Credentialing & Education (CCE). It is recommended that Client review the ICF Code of Ethics and the applicable standards of behavior.
​
Client is solely responsible for creating and implementing their own physical, mental, and emotional wellbeing, decisions, choices, actions, and results arising out of or resulting from the coaching relationship, and their coaching calls and interactions with Coach. As such, Client agrees that Coach is not and will not be liable or responsible for any actions or inaction, or for any direct or indirect result of any services provided by Coach.
​
Client further acknowledges that they may terminate or discontinue the coaching relationship at any time.
​
Client acknowledges that coaching is a comprehensive process that may involve different areas of their life, including work, finances, health, relationships, education, and recreation. Client agrees that deciding how to handle these issues, incorporate coaching principles into those areas and implementing choices is exclusively Client’s responsibility.
​
Client acknowledges that coaching does not involve the diagnosis or treatment of mental disorders as defined by the American Psychiatric Association and that coaching is not to be used as a substitute for counseling, psychotherapy, psychoanalysis, mental health care, substance abuse treatment, or other professional advice by legal, medical or other qualified professionals and that it is Client’s exclusive responsibility to seek such independent professional guidance as needed. If Client is currently under the care of a mental health professional, it is recommended that Client promptly inform the mental health care provider of the nature and extent of the coaching relationship agreed upon by Client and Coach.
​
Client understands that to enhance the coaching relationship, Client agrees to communicate honestly, be open to feedback and assistance and to create the time and energy to participate fully in the program. To that end, if the coaching relationship is not working out as you desire, Client should discuss the issue with Coach to make and agree on adjustments that will help in the achievement of optimal results.
Session Cancellation
Client agrees that it is Client’s responsibility to notify Coach by 5:00 pm ET the day before a scheduled session, or as soon as possible upon determination of the need for an urgent schedule change. Coach will attempt in good faith to reschedule the missed session. If Client has prepaid for the canceled session, Coach will use best efforts to reschedule the session within five (5) business days of the originally scheduled date. Coach reserves the right to bill for a session canceled on short notice (i.e., the same day as the scheduled session).
​
Termination and Refund Policy
Either Client or Coach may terminate this Agreement at any time by providing the other party with written notice at least thirty (30) days prior to the effective date of termination. Client agrees to compensate Coach for all coaching services rendered through and including the effective date of termination of the coaching relationship. Coach agrees to refund Client for any prepaid services beyond the date of termination of the coaching relationship; provided, however, that for purposes of calculating any refund due to Client, any discount applied for pre-payment in full shall be deemed waived in the event of early termination.
​
Limited Liability
Except as expressly provided in the Agreement, Coach makes no guarantees, representations or warranties of any kind or nature, express or implied with respect to the coaching services negotiated, agreed upon, and rendered. In no event shall Coach be liable to Client for any indirect, consequential, or special damages. Notwithstanding any damages that Client may incur, Coach’s entire liability under these Terms, and Client’s exclusive remedy, shall be limited to the amount actually paid by Client to Coach under the Agreement for all coaching services rendered through and including the termination date.
​
Applicable Law
These Terms shall be governed and construed in accordance with the laws of the State of Virginia, without giving effect to any conflicts of laws provisions.
Changes to Terms
We reserve the right to change or modify these Terms from time to time. When we change the Terms in a material manner, we will notify you that material changes have been made to the Terms. Your continued use of the website or our services after any such change constitutes your acceptance of the new Terms.
Contact Us
​
If you have any questions about these Terms, please contact us:
Robin Nowell-Smarr, LLC
10505 Judicial Drive, Suite 300
Fairfax, VA 22030
Effective January 1, 2026